Customers are at the heart of what we do; we want to provide products and services that help each of our customers feel good and look their best, which also gives our customers confidence in the way we handle their personal information. We value the trust you place in us, whether you visit or shop at our stores, contact us by phone or email, use our website (the “Site”) or share with us personal information.
Categories of personal information we collect:
Identifiers, such as your name, alias, phone number, postal and email addresses, IP address, account name or other similar identifiers, account credentials, address book entries, date of birth and postal code.
How long do we keep it:
As long as you remain a customer, plus such period as is necessary for legal reasons or to protect our interests.
Audio and video information, such as video recordings of your visits to one of our stores or recordings of calls you make to our customer service team.
Location or geolocation information, including device location information when using our Apps (if your device settings allow us to collect this information).
Internet or other electronic network activity information, including Internet browsing information, unique device identifiers, cookie identifiers, device and browser settings and information, interactions with our websites, applications or advertisements, and Internet service provider information. We may also collect information about when and how you access and use our Sites and Apps, such as the dates and times of your access or use, the websites you visited before and after your visit to our Sites, how you navigated and where you were on the Sites What you search for on the site or app, the pages you visit on the site, the items you view, and the items you purchase.
Inferences about or derived from any of the above information that may be relevant to your preferences or other matters.
How we collect personal information
We collect personal information in a variety of ways, both directly and indirectly. For example, when you send us postal mail, email our customer service team, fill in a form on our site, place an order via the site or app or provide information to one of our in-store team members The information collected about you comes directly from you. We may also collect your personal information indirectly through automated means, for example, when you interact with our website or use our app. We may use technology to collect information about how you use the website or app. We may also receive information about you from third parties, including our affiliates and subsidiaries, social media platforms, or our advertising partners.
If you apply for a credit account or manage an existing credit or debit account, you will be asked to provide your name, mailing address, email address and telephone number. You will also need to provide other information needed to evaluate your creditworthiness and verify your identity, such as date of birth, Social Security number, income and employer information. This information is necessary for us to process your application, manage your account and provide you with credit-related services. Please note that if you choose to link your card to other third-party websites, they may use your information differently and have different privacy policies than ours; please see their privacy policies to learn how they collect and Processing of your information and your choices.
For legal and security purposes, including defending or protecting us, you, our customers or third parties from harm or in legal proceedings; maintaining the safety of customers, employees and property; responding to court orders, lawsuits, subpoenas and government requests; Resolve legal and regulatory compliance issues; and notify you of product recalls or safety issues.
The following is a summary of the categories of personal information we collect and the purposes for which we use it